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How Microsoft Dynamics CRM Can Help Improve Organizational Communication

We all know from years of experience trying to control our personal and work inboxes that e-mail is a disorganized and less than user-friendly way to store important information and data. Why is it...

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Microsoft Dynamics CRM Activity Feeds FAQs

As promised in my last blog post discussing social CRM implementation tips, I would now like to take a closer look at the Activity Feeds feature offered in Microsoft Dynamics CRM 2011.  This feature is...

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Make Your Dynamics CRM and Yammer Integration Stick: 5 Tips to Improve User...

Through various software updates over the last several months, Microsoft has been working to integrate Yammer, an enterprise microblogging service with Dynamics CRM.  Connecting your company’s CRM...

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Dynamics CRM 2013 Frequently Asked Questions Update #3 (User Interface and...

If you’ve been following my blog series on the new features coming to Microsoft Dynamics CRM 2013 and Microsoft Dynamics Online Fall ’13, you may remember that I promised to follow up my last post with...

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